Terms & Conditions

Effective Date: 15-05-2025

Welcome to Vital Grocer. These Terms & Conditions (“Terms”) govern your use of our website vitalgrocer.com and any purchases you make through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Website

You agree to use vitalgrocer.com only for lawful purposes and in a way that does not infringe the rights of others. You must be at least 18 years of age or have the consent of a guardian to make purchases.

2. Product Availability and Pricing

• We strive to keep product listings accurate and up to date.

• Prices are subject to change without prior notice.

• In rare cases, a product may be out of stock or discontinued. We reserve the right to cancel or modify such orders with a full refund.

3. Orders and Payment

• Orders are confirmed only after successful payment.

• We accept payments via [credit/debit cards, net banking, UPI, wallets, etc.].

• In case of payment failure or dispute, your order may be canceled or delayed.

4. Shipping & Delivery

• We deliver to selected areas. You can check serviceability by entering your PIN code during checkout.

• Estimated delivery times are provided but may vary due to unforeseen circumstances.

• We are not liable for delays caused by third-party delivery partners or events beyond our control.

5. Returns & Refunds

• We accept returns for damaged, expired, or incorrect products. Please notify us within [Insert days, e.g., 24-48 hours] of delivery.

• Perishable items (e.g., fresh produce, dairy) are not eligible for return unless delivered in damaged condition.

• Refunds are processed within 14 working days after verifying the issue.

6. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.

• We reserve the right to suspend or terminate accounts that violate our policies or engage in fraudulent activity.

7. Intellectual Property

All content on the Site—including text, images, logos, and software—is the property of Vital Grocer and protected under applicable copyright and trademark laws. Unauthorized use is prohibited.

8. Limitation of Liability

Vital Grocer is not liable for:

• Indirect or consequential losses

• Damage arising from product misuse

• Technical issues or interruptions in site access

9. Indemnification

You agree to indemnify and hold Vital Grocer, its affiliates, and employees harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

10. Governing Law

These Terms are governed by the laws of [Your Country/State], and any disputes will be subject to the exclusive jurisdiction of the courts in [City/State].

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and your continued use of the Site constitutes acceptance of the new Terms.

12. Contact Us

For questions or concerns regarding these Terms & Conditions:

Vital Grocer
Email: info@vitalgrocer.com
Website: www.vitalgrocer.com