At VitalGrocer, we strive to ensure a seamless shopping experience for our customers. Below are the details of our shipping policy:

Shipping Areas

We currently ship only within the United States, specifically to the lower 48 states. Unfortunately, we do not ship to Alaska, Hawaii, or U.S. territories at this time.

Shipping Rates

We offer a tiered flat-rate shipping structure, designed to keep your costs predictable and straightforward. The shipping cost will be calculated at checkout based on your order size and destination.

Processing Time

Orders are typically processed within 2-4 business days after payment is confirmed. Please note that processing times may vary slightly depending on the availability of products and the time of year.

Delivery Time

After processing, your order will be shipped using the most economical method available. You can expect your order to arrive within 5-8 business days from the date you place your order.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become available.

Shipping Exceptions

While we strive to deliver your order within the specified timeframe, there may be occasional delays due to factors beyond our control, such as weather conditions, holidays, or carrier issues.

Shipping to PO Boxes

Please note: VitalGrocer does not allow shipping to PO Boxes. We may reject, or in some cases cancel, orders if they are being shipped to a PO Box. This policy is enacted to enforce our suppliers’ shipping policies. Our catalog includes some products that our suppliers will not allow to be shipped to a PO Box.

Contact Us

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at info@vitalgrocer.com. We are here to help!